Airport Lounge Host

Pay

$19.00 per hour

Schedule

Shift Timing: 4:00 AM-12:30 PM; Weekend availability required

Job Summary

The Club is located alongside various shops and restaurants. It is a fast-paced, fun work environment that is growing in style and amenities. The Club is looking for Full-Time Front Desk Hosts with flexible availability to work weekdays, weekends, and opening and closing scheduled shifts. Shifts are subject to change, based on business needs.

Job Description

• Performs full range of customer service duties in support of Company operations.
• Welcomes guests by name and assists them throughout their stay.
• Communicates with the customer over the phone and in person.
• Provides all the information that guests need to enjoy their stay.
• Restocks food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary.
• Completes paperwork related to daily sales.
• Conducts passenger counts and miscellaneous reporting.

Job Requirements

• High school diploma or GED is required.
• Related background in hospitality, customer service or restaurant/bar service.
• One to two years related experience and/or training or equivalent combination of education and experience.
• Must be at least 18 or 21 years of age according to state law.
• Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills.
• Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members.
• Knowledge of cash management and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Able to read, write, fluently speak and understand the English language.

Essential Job Functions

• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views.
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.
• Ability to stand during entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to read and interpret basic documents, and comply with all Company policies and procedures.
• Ability to write simple correspondence and use basic office equipment.
• Ability to effectively and pleasantly present information in one-on-one and group settings to passengers, customers and other team members of the Company.
• Ability to count, add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages.
• Ability to count money and make accurate change.
• Ability to solve practical problems and deal with a variety of passenger/customer issues.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Ability to lift 40 pounds, 40 inches high without the aid of another person.
• Ability to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Ability to follow all lawful safety, health and liquor rules and regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Must be able to pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

About the Company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.