Airport Lounge Host

Host Job Summary

The Host is a personal representation of the service and overall hospitality of The Lounge located inside the Boston Logan International Airport. They set the tone for the guest’s entire visit. Upon arrival at the lounge the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guests into the lounge. The Host provides lounge tours and completes guest discrepancy reports. The Host must be available to work weekends.

Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences.
• Generous, friendly and warm spirited.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Primary Job Duties

• Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Be accountable and take ownership of the guest's experience from beginning to end.
• Employ the Guest First philosophy in meeting guests' needs and expectations.
• The ability to listen to the guest's needs, in turn offering confident recommendations, resulting in high satisfaction from the guest with the service they received.
• Able to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything you do.
• Knowable about the lounge, each guest and the surrounding area.
• Communicate with guests over the phone and in person. Provide all information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking.
• Possess basic working knowledge of alcoholic beverages and food offerings.
• Complete paperwork related to daily sales, passenger counts and miscellaneous reporting.
• Able to stand during entire scheduled shift.
• Able to handle the stress of a face-paced work shift up to ten (10) hours.
• Able to lift and / or move up to 40 pounds.
• Able to walk, bend, twist, and stand to perform normal job functions.
• Report to work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Qualifications

• Strong communication skills and willingness to work as part of a team.
• Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the Company.
• Passion for servicing guest with proactive solutions.
• Ability to follow directions and procedures, effective time management and organizational skills.
• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Be able to stand during entire scheduled shift.
• Able to handle the stress of a face-paced work shift up to ten (10) hours.
• Able to lift and / or move up to 40 pounds.
• Able to walk, bend, twist, and stand to perform normal job functions.
• Report to work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Commute Stipend
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the Company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.