Airport Lounge Attendant

About the role

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club – located within the Pittsburgh International Airport. HPH brings both experience and expertise to every level of food service and customer care. The Club is a fast-paced, fun work environment that is growing in style and amenities. We are looking for Full-Time and Part-Time Airport Lounge Attendants with flexible availability to work weekdays, weekends, and closing scheduled shifts. Shifts are subject to change based on business needs.

Responsibilities

• Perform a full range of food preparation, cleaning, and customer service for the Lounge.
• Maintain a neat work environment, kitchen, and passenger seating area including picking up trash, washing dirty dishes, restocking and arranging buffet and food offerings, magazines, and newspapers in an orderly fashion.
• Restock food and beverage offerings including chafing dishes, crock pots, trays, snacks, coffee, cups, glasses, ice, etc. in all service areas.
• Complete any paperwork related to daily inventory/orders.
• Meet customer and passenger needs through courteous customer service skills via clubroom/bar environment.
• Maintain current city and state approved badged permits as applicable.
• Adhere to all local and state health department and other state agency regulations.
• Function in the duties of a Customer Service Assistant if necessary.

Requirements

• Ability to successfully pass airport authority security background check.
• High school diploma or GED preferred.
• Related background in customer service or restaurant/bar service.
• Must be at least 18 or 21 years of age as applicable by law.
• Must be able to handle multiple tasks and possess verbal communication skills necessary to communicate with customers, passengers, and co-workers.
• Able to work rotating shifts including weekends (Friday, Saturday, and Sunday), holidays, and days off.
• Ability to read, write, speak, and understand the English language.

Essential job functions

• Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views.
• Pass and maintain all necessary licenses and certifications including, but not limited to, local health department food handler certification.
• Stand during entire scheduled shift.
• Handle the stress of a fast-paced work shift up to ten (10) hours.
• Read and interpret basic documents and comply with all company policies and procedures.
• Effectively present information in one-on-one and group settings to passengers, customers, and other team members.
• Add, subtract, multiply, and divide using whole numbers.
• Make change when making a cash transaction on Point-of-Sale machine.
• Interpret instructions furnished in written, oral, diagram, or schedule form.
• Bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Lift 40 pounds, 40 inches high without the aid of another person.
• Push and/or pull 120 pounds with the assistance of a wheeled cart.
• Perform tasks safely and according to established procedures to prevent personal injury, injury to others, and avoid damage to the environment, facilities, and equipment.
• Follow all lawful safety, health, and liquor rules and regulations.
• Present a favorable corporate and customer image through personal appearance and grooming.
• Pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

Benefits

• $10.00 per day commute stipend for each day worked.
• Medical insurance (Health, Dental, Vision).
• Disability insurance.
• Vacation and PTO.
• 401K plan with generous company matching.
• Employee Assistance Program (EAP).
• Employee corporate discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets).
• Full-Time employees eligible after waiting period.

Pay

$18.00 per hour.

Schedule

• 8:00 AM–4:00 PM
• 12:00 PM–8:30 PM

Airport badging fees and employees' parking are covered. A $200 signing bonus is offered.