Airport Lounge Host - Part-Time

About the role

The Club is located alongside various shops and restaurants. It is a fast-paced, fun work environment that is growing in style and amenities. The Club is looking for a Part-Time Airport Lounge Host with flexible availability to work weekdays, weekends, and morning and evening scheduled shifts. Shifts are subject to change, based on business needs.

Responsibilities

• Performing full range of customer service duties in support of Company operations.
• Greeting guests by name and assisting them throughout their stay.
• Communicating with the customer over the phone and in person.
• Handing out a wide range of pamphlets and brochures as needed.
• Performing cash and credit card sales transactions via POS system or cash register, including making change.
• Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary.
• Completing paperwork related to daily sales, cash handling, passenger counts and miscellaneous reporting.

Requirements

• High school diploma or GED is required.
• Related background in hospitality, customer service or restaurant/bar service.
• One to two years related experience and/or training or equivalent combination of education and experience.
• Must be at least 18 or 21 years of age according to state law.
• Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills.
• Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members.
• Knowledge of cash management and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Able to read, write, fluently speak and understand the English language.

Qualifications

• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.
• Able to stand during entire scheduled shift.
• Able to handle the stress of a fast-paced work shift up to ten (10) hours.
• Able to read and interpret basic documents, and comply with all Company policies and procedures.
• Able to write simple correspondence and use basic office equipment.
• Able to effectively and pleasantly present information in one-on-one and group settings to passengers, customers and other team members of the Company.
• Able to count, add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages.
• Able to count money and make accurate change.
• Able to solve practical problems and deal with a variety of passenger/customer issues.
• Able to interpret instructions furnished in written, oral, diagram, or schedule form.
• Able to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Able to lift 40 pounds, 40 inches high without the aid of another person.
• Able to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Able to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Able to follow all lawful safety, health and liquor rules and regulations.
• Able to pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

Skills

• Excellent communication skills.
• Outstanding problem-solving and organizational skills.
• Interpersonal skills in a professional and pleasant manner.
• Basic cash management and office document administration.
• Ability to work rotating shifts including weekends and holidays.
• Ability to read, write, and speak English fluently.
• Knowledge of alcohol service and POS systems.
• Ability to count, add, subtract, multiply, and divide.
• Ability to handle multiple tasks and remain calm under pressure.
• Ability to interact with a diverse range of people.

Benefits

• $50.00 Monthly Commute Stipend
• Vacation and PTO
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services

About the company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.