Airport Curbside Concierge Check-in Agent

We need to output HTML fragment with sections: Overview (maybe not a heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. So we need headings for sections that have real content. The posting includes Overview (intro), Responsibilities, Qualifications, Physical Requirements / Work Environment, Appearance Guidelines, Benefits. Also maybe "Additional requirements as specified by management" but that's part of Qualifications? We'll treat as part of Qualifications. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also remove the line about SP+ equal opportunity etc. Also remove the Right to Work Poster and AEDT stuff. Also remove location line? Location is metadata; we can fold minor metadata into a short

  or drop it. Probably we can include location in a short

  at top or bottom. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. So location can be a short

  . We must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated: "Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off." So we need a Benefits section with that content. We must not create Pay or Schedule sections because not stated. We need to avoid filler like "commensurate with experience". Not present. We need to ensure we don't repeat headings with empty content. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

  Overview

  ... text ...

  Responsibilities

  • ... each duty ...

  Qualifications

  • ... each qualification ...
  Maybe also a section for Physical Requirements / Work Environment and Appearance Guidelines. Could combine into "Work Environment & Requirements" but better to follow headings given: maybe "Physical Requirements / Work Environment" and "Appearance Guidelines". The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should stick to those examples? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are typical but we can use others if needed. Safer to use those headings only. But we have content that doesn't fit exactly: Physical Requirements / Work Environment could go under Requirements or Qualifications? Probably under Requirements. Appearance Guidelines could be under Requirements as well. But we need to preserve all substantive information; we can embed them under Requirements as list items. Thus we can have sections: Overview, Responsibilities, Requirements (which includes Qualifications, Physical Requirements, Appearance Guidelines, etc.), Benefits. But the instruction also mentions "Qualifications" as a possible heading. So we could have both Requirements and Qualifications separate. However we need to avoid thin sections. Might be okay to have both. Let's decide: Use Overview, Responsibilities, Qualifications, Benefits. Put physical requirements and appearance guidelines under Qualifications as list items. We need to ensure we don't lose any substantive info. Let's extract Overview paragraph: "Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient." We'll put that in

  . Responsibilities: many bullet-like sentences. We need to extract each duty as

  . Let's list them: - This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. - This position does require the ability and availability to work weekends and holidays. (duplicate) - Must have the ability and availability to work weekends and holidays, open availability is preferred - Must be able to work outside in various weather conditions - Must be able to complete airline compliance training within company-given timeframe - Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only - Previous 1-2+ years of Customer Service experience is preferred - Paid Training - A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. - Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. - The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; - The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. - The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. - They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment - Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. - This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. - Immediately and warmly greet Guests as they approach the desk. - Assist guest with check-in of luggage to appropriate airlines. - Verify the guest flight itinerary and number of bags being checked. - Input guest information for those who have not previously enrolled in the process. - Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements. - Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags. - Appropriately tag guest luggage with destination tags. - Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. - Immediately upon accepting luggage and completion of processing guest, secure luggage. - Must possess excellent verbal and written communication skills. - Maintain a positive, friendly and professional manner at all times - Organize and stock the Concierge desk. - Uphold clients guest service guidelines and values. - Need to be able to manage payments (credit card) received from guests - Answer telephones and guest questions. - The ability to manage simple addition. We need to deduplicate duplicates: "Must have the ability and availability to work weekends and holidays." appears twice; also "This position does require the ability and availability to work weekends and holidays." similar. We'll keep one. Also "Previous 1-2+ years of Customer Service experience is preferred - Paid Training" maybe two items: experience preferred, paid training. We'll split. Now Qualifications: list: - Ability to work in the early morning rotation - At least 6 months experience in a face-to-face guest service position preferred - Data Entry and/or computer experience preferred - Ability to communicate clearly with guests and clients - Ability to work in outside weather conditions required - Knowledge of the airline or travel industry preferred - Must be eligible to work in the United States. - Must successfully pass the pre-employment criminal background screening. - Must pass pre-employment Drug Testing process. - Physical Requirements / Work Environment: (we will embed as list items) - Follow company appearance guidelines - Ability to lift up to 70 lbs. - Must be able to push luggage cages both empty (approximately 100 lbs) and full. - Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc). - Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise. - Standing: 100%. Must be able to stand for up to eight (8) hours at a time. - Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs. - Will occasionally (11-33%) be required to bend, squat, and kneel. - Walking: 50% - Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by management - While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. We need to ensure we don't include boilerplate like EEO etc. Already removed. Benefits: "Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off." Now location: "Location US-FL-FORT LAUDERDALE". We'll put as a short

  maybe at top or bottom. Now produce HTML. We need to ensure we use

  • for any list of duties/requirements/benefits. For benefits we can also use
    • each benefit. We'll produce:

      Overview

      ...

      Responsibilities

      • ...
      ...

      Qualifications

      • ...
      ...

      Benefits

      • Medical
      • Dental
      • Vision
      • Flexible spending accounts
      • Long/short term disability
      • Life insurance
      • Accident insurance
      • 401k
      • Paid time off

      Location: US-FL-FORT LAUDERDALE

      maybe as

      . Check for any duplicated content: ensure we didn't miss any responsibilities like "Paid Training" we included as separate item? We have "Previous 1-2+ years