Airport Curbside Concierge Check-in Agent

About the role

Bags, a Metropolis company, is seeking a Curbside Concierge - Airline Check-in Agent to join our team. This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner.

Responsibilities

• Must have the ability and availability to work weekends and holidays, open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• Previous 1-2+ years of Customer Service experience is preferred - Paid Training
• Handle and secure luggage according to TSA standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations/directions and flight information
• Provide high level of customer service to passengers of the airlines and clients that Bags, Inc. services
• Maintain a positive and friendly attitude in a fast-paced, high-volume active guest service environment
• Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes
• Physically demanding job requiring on-the-job security training and the ability to receive all applicable airport badges
• Immediately and warmly greet Guests as they approach the desk
• Assist guest with check-in of luggage to appropriate airlines
• Verify guest flight itinerary and number of bags being checked
• Input guest information for those who have not previously enrolled in the process
• Process check-in of guests’ bags to include charging guests credit card for bags as per airline requirements
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags
• Appropriately tag guest luggage with destination tags
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk
• Immediately upon accepting luggage and completion of processing guest, secure luggage
• Possess excellent verbal and written communication skills
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Concierge desk
• Uphold clients guest service guidelines and values
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• The ability to manage simple addition

Qualifications

• Ability to work in the early morning rotation
• A t least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States
• Must successfully pass the pre-employment criminal background screening
• Must pass pre-employment Drug Testing process

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise
• Standing: 100%
• Walking: 50%
• Must be able to stand for up to eight (8) hours at a time
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs
• Will occasionally (11-33%) be required to bend, squat, and kneel
• Twist, turn, stretch, and bend on a frequent basis
• Must be able to move in a relatively quick manner
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus

Benefits

Immediate and warm greeting, assistance with check-in, issuance of boarding passes, and general passenger information. Handling luggage according to TSA standards, verifying flight information, and providing a high level of customer service. Compliance with safety and security protocols, and adherence to client service guidelines.

Schedule

Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only

Pay

Details on pay are not specified in the job posting. Please refer to the company's standard compensation practices for more information.