Airport Curbside Concierge Check-in Agent
Responsibilities
- Must have the ability and availability to work weekends and holidays, open availability is preferred
- Must be able to work outside in various weather conditions
- Must be able to complete airline compliance training within company-given timeframe
- Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
- Previous 1-2+ years of Customer Service experience is preferred - Paid Training
Qualifications
- Ability to work in the early morning rotation
- A t least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States
- Must successfully pass the pre-employment criminal background screening
- Must pass pre-employment Drug Testing process
Physical Requirements / Work Environment
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%
- Walking: 50%
- Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Benefits
Immediate and warmly greet Guests as they approach the desk.
Assist guest with check-in of luggage to appropriate airlines.
Verify the guest flight itinerary and number of bags being checked.
Input guest information for those who have not previously enrolled in the process.
Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tag guest luggage with destination tags.
Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Immediately upon accepting luggage and completion of processing guest, secure luggage.
Maintain excellent verbal and written communication skills.
Maintain a positive, friendly and professional manner at all times.
Organize and stock the Concierge desk.
Uphold clients guest service guidelines and values.
Need to be able to manage payments (credit card) received from guests
Answer telephones and guest questions.
The ability to manage simple addition.
Pay
Not specified
Schedule
Not specified