Airport Curbside Concierge Check-in Agent

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Must have the ability and availability to work weekends and holidays; open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• Handle and secure luggage according to Transportation Security Administration’s (TSA) standards
• Issue boarding passes and tag bags for airline passengers on departing flights
• Provide general information to passengers about locations, directions, and flight information
• Deliver a high level of customer service to airline passengers and clients serviced by Bags, Inc.
• Maintain familiarity with Safety, Security & Dangerous Goods, and HAZMAT procedures through annual training
• Work at a busy airport curbside location assisting guests by checking luggage and issuing boarding passes
• Immediately and warmly greet guests as they approach the desk
• Assist guests with check-in of luggage to appropriate airlines
• Verify guest flight itinerary and number of bags being checked
• Input guest information for those not previously enrolled in the process
• Process check-in of guests’ bags, including charging guests’ credit cards for bags as per airline requirements
• Weigh guests’ bags and charge for overweight bags
• Appropriately tag guest luggage with destination tags
• Provide boarding pass, luggage claim tickets, and receipt (if applicable) to guests
• Secure luggage immediately upon accepting and processing
• Maintain a positive, friendly, and professional manner at all times
• Organize and stock the Concierge desk
• Uphold clients’ guest service guidelines and values
• Manage payments (credit card) received from guests
• Answer telephones and guest questions
• Perform simple addition for payment processing

Requirements

• Ability to work in the early morning rotation
• At least 6 months of experience in a face-to-face guest service position preferred
• Data entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States
• Must successfully pass pre-employment criminal background screening
• Must pass pre-employment drug testing process

Physical Requirements

• Follow company appearance guidelines
• Ability to lift up to 70 lbs
• Must be able to push luggage cages both empty (approximately 100 lbs) and full
• Work outdoors 100% of the time, including all temperatures and weather conditions (rain, humidity, allergens, etc.)
• Exposure to continued vehicle noise, including horns, multiple conversations, and large group noise
• Standing 100% of the time; must be able to stand for up to eight (8) hours at a time
• Consistently and regularly required to lift, carry, reach, push, and pull up to 75 lbs
• Occasionally (11-33%) required to bend, squat, and kneel
• Walking 50% of the time

Appearance Guidelines

• Employees must present a professional business-like image at all times
• Dress, grooming, and personal hygiene must be appropriate to the work situation and consistent with company business standards
• With the exception of a fully-grown mustache, beard, or goatee, all men must be clean shaven
• No visible tattoos or body piercings are allowed; tattoos must be covered by uniform or other means agreed upon by management
• Clean and well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Location: Orlando, FL