Airport Coordinator for the Volunteers (Navigators)

About the role

Coordinators play a role in the support of Navigators (our volunteers!) and Navigator Buddies (our dog volunteers!) volunteering their time to make Sky Harbor, PHX, the friendliest airport in America!

What you'll do

• Greet and conduct briefings with Navigators.
• Transit the airport, meeting with Navigators and Buddies, providing support or training.
• Participating in reviews and scheduling of Navigators on an hourly at most day-to-day basis.
• Be a central source of contact primarily at the Navigator Office and secondarily at the Compassion Corner for Navigators, Buddies, and guests making use of the Compassion Corner.

Qualifications

• Minimum qualification of at least six (6) months of airport customer service related work or volunteer services.
• Prior work as a guest services representative for a minimum of six (6) months is preferred or related Sky Harbor Airport experience that involves information services and wider knowledge of the Phoenix community and airport offerings.
• Ability to stand, walk, and/or sit for periods of up to eight (8) hours
• Ability to communicate effectively with Navigators, and airport guests and stakeholders.
• Fluent/proficient in speaking and writing in the English language
• Preference for those with prior experience working with volunteers or themselves engaging in volunteering.
• Ability to operate computers and computer software such as desktop computers, tablets, Microsoft Office without assistance

Service Operations

Phoenix, AZ