Airport Communications Dispatcher III

Responsibilities

• Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.
• Provides Emergency Medical Dispatch (EMD) instruction based on the approved EMD program for the airport.
• Fields calls that require EMD instruction and triage the calls to prioritize the handling of emergency medical incidents.
• Participate in the work of a call taker, dispatcher, and performs other duties as assigned.
• Complete all processes and documentations for EMD calls as required by the EMD program.
• Participates in required training to maintain certification as an EMD Dispatcher for the airport.
• Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses.
• Provides on-ongoing communications and coordination support to both emergency and non-emergency operations in the field as required.
• Acts decisively when incident conditions and/or airport staff or facilities are endangered.
• Coincides communications with off airport responders to airport incidents.
• Staffs and supports the activation of the EOC as directed.
• Conducts detailed and comprehensive briefings to relief telecommunicators before leaving their workstation(s).
• Provides quality customer service on all interactions with the public and AOC supported operations.

Qualifications

• High School diploma or GED
• Minimum of 7 years of prior 911 communications dispatcher experience
• Minimum of 4 years of prior Emergency Medical Dispatch experience (preferred)
• Georgia POST certification
• CPR certified