Airport Dispatcher

Key Responsibilities

• Serve as the main point of contact for all inbound/outbound flight-related operational issues
• Conduct daily pre-shift huddles with on-duty team members
• Understand and support both Warehouse and Transport operations
• Review and respond to prior shift communications and outstanding tasks
• Track and report team attendance, lateness, early departures, and absences
• Update flight blocks with real-time data (timings, aircraft gates, tow times, etc.)
• Report incomplete or missed services with reasons and escalate as needed
• Ensure team members are taking and returning from breaks on schedule
• Maintain consistent communication with team members, airline crews, and ground staff
• Assign trucks, drivers, and shift schedules to upcoming flight blocks; escalate discrepancies
• Ensure all blocks for current and following days are complete and appropriately staffed
• Communicate operational deviations to airline partners immediately as they occur
• Perform end-of-shift inspections for truck cleanliness, fueling, and shutdown procedures
• Ensure downtime is effectively utilized for staging, cleaning, and preparation
• Support bulk and ice build-up tasks as needed
• Accurately update GPET for each flight serviced, including extra charges and service notes
• Verify completion and uploading of security declarations and carrier checklists
• Ensure driver logs are completed accurately, including maintenance concerns
• Cross-train in various warehouse operational functions

Qualifications

• 1–3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Minimum 18 years of age
• Valid Canadian driver’s license
• Ability to legally work in the USA
• Clear criminal background check
• Must obtain applicable airport security clearances and vehicle operator permits
• Ability to regularly lift, push, or pull up to 70 lbs
• Flexible schedule with availability to work nights, weekends, holidays, and be on call
• Successful completion of all required airline and company training/certifications