Airport Communication Dispatcher

MOS Code: 43-5031.00 (Army)

Requirements

• High School Diploma, GED, or higher
• Two (2) years of public contact experience
• Must successfully pass an audiogram, drug screen, and stringent background investigation
• Clear, concise oral and written communication in both English and Spanish

Responsibilities

• Answer all incoming emergency and non-emergency calls for Airport police, Airport fire, maintenance, transportation, operations, and medical services
• Direct callers and provide non-emergency information via switchboard
• Enter information into computer-aided dispatch system
• Serve as the primary point of contact for the general public, Airport maintenance personnel, medical services, Airport Police, Airport Fire, and Airport tenants through phone and dispatch communication switchboard
• Dispatch Airport Police, Airport fire, maintenance, transportation, operations, and parking personnel to appropriate requests for service
• Maintain and monitor fire and security systems, including CCTV cameras throughout the Airport
• Communicate effectively with the general public and tourists visiting the El Paso International Airport
• Maintain up-to-date knowledge of facilities, buildings, and airfield on El Paso International Airport property
• Perform timely notifications for significant unforeseen events (e.g., bomb threats, aircraft emergencies, aircraft accidents or incidents, and severe weather warnings)
• Monitor and operate security, crash, gates, and fire alarm systems
• Assist in training new employees
• Prepare and maintain accurate records mandated by the FAA
• Remotely provide access to property security gates when warranted
• Perform related duties and responsibilities as required