Airport Communication Dispatcher

Location: Various locations within the City of El Paso, TX

FLSA Status: Non-Exempt

Pay

$44,648.45 - $66,079.70 annually

About the Role

Under general supervision, answer all incoming emergency and non-emergency calls for Airport police, Airport fire, maintenance, transportation, operations, and medical services; answer switchboard, direct callers, and provide non-emergency information; enter information into a computer-aided dispatch system.

Responsibilities

• Serve as the primary point of contact for the general public, Airport maintenance personnel, medical services, Airport Police, Airport Fire, and Airport tenants through phone and dispatch communication switchboard.
• Dispatch Airport Police, Airport Fire, maintenance, transportation, operations, and parking personnel to appropriate requests for service.
• Maintain and monitor fire and security systems, including managing fire and security systems and monitoring CCTV cameras throughout the Airport.
• Communicate effectively with the general public and tourists visiting the El Paso International Airport.
• Maintain up-to-date knowledge of facilities, buildings, and airfield on El Paso International Airport property.
• Perform timely notifications for significant unforeseen events (e.g., bomb threats, aircraft emergencies, aircraft accidents or incidents, and severe weather warnings).
• Monitor and operate security, crash, gates, and fire alarm systems.
• Assist in training new employees.
• Prepare and maintain accurate records mandated by the FAA.
• Remotely provide access to property security gates when warranted.
• Perform related duties and fulfill responsibilities as required.

Requirements

• High School Diploma, GED, or higher.
• Two (2) years of public contact experience.
• Must successfully pass an audiogram, drug screen, and stringent background investigation.
• Clear, concise oral and written communication in both English and Spanish.