Dispatcher III

Overview

AIT is seeking a Dispatcher I II!

Responsibilities

• Routing local freight
• Dispatching drivers
• Performing dock checks
• Tracking shipments
• Working with dock staff members to ensure movement of freight
• Timely event data entry of shipment milestones into MyAIT & AS400 tracking system – pickup, delivery, obtain proof of delivery
• Providing customer service to identify and meet specific customer needs
• Answering/making customer inquiry calls and addressing customer concerns/complaints
• Assigning driver load planning based on local mapping & appointments accordingly
• Identifying and coordinating the prioritization of rushed/urgent/last minute shipments
• Other duties and responsibilities will be assigned as business demands deem necessary.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• A customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See

• A High School Diploma/GED equivalency required; Associate Degree or equivalent preferred
• 5-7 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations
• Proficient in Microsoft Office
• Previous Experience working with AS400 preferred
• Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions
• A High attention to details and organization
• Strong geographic and mapping skills
• A Sense of direction and coordination to build routes
• Great interpersonal and communication skills with customers, drivers, and co-workers—communication is key!

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position)
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

About Us

We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.

Equal Opportunity Employer

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.