Airline Wheelchair Assistant

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports.

About the role

A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchairs to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs; assist passengers with any problems, questions, or concerns
• Communicate effectively and clearly, asking each passenger the safety and security questions
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned
• Assist with Cruise Operations, which requires:
  • Standing for long periods of time
  • Lifting and moving baggage weighing up to 70 lbs consistently throughout the shift
  • Working outside in various weather conditions
  • Completing all required compliance training in a timely manner

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Ability to obtain an airport badge
• Weekends and holidays are required
• Previous 1+ year customer service experience is preferred
• Paid training provided

Qualifications

• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance

Appearance Guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
• For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean and well-maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Physical Demands

• Regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit; reach with hands and arms; stand; walk
• Frequently required to climb, balance, stoop, kneel, and crouch
• Required to twist, turn, stretch, and bend on a frequent basis
• Must be able to lift and move up to 75 pounds regularly
• Must be able to move in a relatively quick manner
• Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus

Pay

$20.13 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in the various benefits plans including:

• Medical, dental, vision
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off