Airline Wheelchair Assistant

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs; assist passengers with any problems, questions, or concerns
• Communicate effectively and clearly, asking each passenger the safety and security questions
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers

Appearance Guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes
• For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Use hands and fingers and communicate with customers and fellow employees
• Sit; reach with hands and arms; stand; walk
• Climb, balance, stoop, kneel, and crouch
• Twist, turn, stretch, and bend on a frequent basis
• Lift and move up to 75 pounds regularly
• Move in a relatively quick manner

Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Pay

$19.36 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in the various benefits plans including:

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off

Location: US-OR-PORTLAND