Airline Wheelchair Assistant

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs
• Assist passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Assist passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations
• Communicate effectively and clearly, asking each passenger the safety and security questions
• Carry out other duties as assigned

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Ability and availability to work weekends and holidays is a must
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Experience in customer service preferred

Appearance Guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes
• For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical Demands

• Regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit; reach with hands and arms; stand; walk
• Frequently required to climb, balance, stoop, kneel, and crouch
• Required to twist, turn, stretch, and bend on a frequent basis
• Must be able to lift and move up to 75 pounds regularly
• Must be able to move in a relatively quick manner
• Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus

Benefits

• 401k
• Medical Insurance
• Dental Insurance
• Vision Insurance

Pay

Starting pay: $13.00/hour + tips

Schedule

Full-time and part-time positions available