Airline Wheelchair Assistant

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Able to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Appearance Guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift

Additional Requirements

• While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
• The employee is frequently required to sit; reach with hands and arms; stand; walk.
• The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
• In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
• The employee must be able to lift and move up to 75 pounds regularly.
• The employee must be able to move in a relatively quick manner.
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.