Airline Wheelchair Assistant

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs
• Assist passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Able to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Able to complete all required training including airport compliance
• Ability to obtain an airport badge

Appearance Guidelines

• Present a professional business-like image at all times
• No visible tattoos or body piercings are allowed
• Any tattoos must be covered by your uniform or other means agreed upon by management
• Clean & well-maintained approved uniforms must be worn on shift

Additional Requirements

• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus
• The employee must be able to lift and move up to 75 pounds regularly
• The employee must be able to move in a relatively quick manner

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off