Airline Wheelchair Assistant

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs
• Avoid any problems, questions, or concerns by assisting passengers
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Authorized to work in the United States
• Able to clear a background and drug screen
• Able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs
• Able to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills
• Able to complete all required training including airport compliance
• Able to obtain an airport badge
• Appearance Guidelines: Professional business-like image, no visible tattoos or body piercings, mustache, beard, or goatee is permitted if fully grown and well-maintained

Benefits

• Medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k
• Paid time off