Airline Wheelchair Assistant

About the role

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Push wheelchair passengers to and from arrival/departure gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude; be attentive to each passenger’s individual needs, assisting with problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations
• Communicate effectively and clearly; ask each passenger the safety and security questions
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Authorized to work in the United States
• Able to clear a background check and drug screen
• Able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Customer service experience preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Complete all required training including airport compliance
• Able to obtain an airport security badge

Appearance Guidelines

• Employees must present a professional business-like image at all times
• Dress, grooming, and personal hygiene must be appropriate to the work situation and consistent with company standards
• For male employees: a fully grown, well-maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings allowed; tattoos must be covered by uniform or other means agreed upon by management
• Clean, well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical Requirements

• Regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit, reach with hands and arms, stand, and walk
• Frequently required to climb, balance, stoop, kneel, and crouch
• Required to twist, turn, stretch, and bend on a frequent basis
• Must be able to lift and move up to 75 pounds regularly
• Must be able to move in a relatively quick manner
• Specific vision abilities: close vision, peripheral vision, and ability to adjust focus

Pay

$15.00 per hour plus tips. This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long-term and short-term disability
• Life insurance
• Accident insurance
• 401(k) plan
• Paid time off

Location

Pittsburgh, PA (US-PA-PITTSBURGH)