Airline Gate Assistant

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Assist passengers with boarding the aircraft, including moving passengers down/up the jetbridge and assisting with aisle chair transfers on the aircraft.
• Maintain a friendly and positive attitude while being attentive to each passenger’s individual needs.
• Communicate effectively and clearly, including asking each passenger safety and security questions.
• Push wheelchair passengers down/up the jetbridge and ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Assist passengers with aisle chair transfers on the aircraft.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift.
• Experience in customer service preferred.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
• Complete all required training, including airport compliance.
• Able to obtain an airport badge.

Appearance Guidelines

• Employees are expected to present a professional, business-like image at all times, even when working behind the scenes.
• For all male employees, a fully grown-in, well-maintained mustache, beard, or goatee is permitted.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean and well-maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Physical Demands

• Regularly required to use hands and fingers and to communicate with customers and fellow employees.
• Frequently required to sit; reach with hands and arms; stand; walk; climb, balance, stoop, kneel, and crouch.
• Frequently required to twist, turn, stretch, and bend.
• Must be able to lift and move up to 75 pounds regularly.
• Must be able to move in a relatively quick manner.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

Pay

$14.00 per hour

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Long-term and short-term disability insurance.
• Life insurance and accident insurance.
• 401k retirement plan.
• Paid time off.

Location: Orlando, FL