Air & Sea Import Operation

About the role

This position is responsible for coordinating air and ocean import shipments to ensure timely delivery in accordance with customer requirements. The role supports service excellence through proactive communication and collaboration with customers, shippers, vendors, overseas agents, and global partners.

Responsibilities

• Manage air and ocean import shipments from arrival through final delivery while ensuring compliance with company procedures, customs regulations, and customer requirements
• Serve as the primary contact for customers, carriers, customs authorities, and service providers regarding shipment activity and issue resolution
• Oversee shipment documentation, customs filings, cargo availability, and delivery timelines to prevent delays and additional costs
• Coordinate service providers and resolve operational, customs, documentation, and transportation issues independently
• Prepare and verify invoices, payment requests, and accounts payable/receivable documentation, while resolving billing and accounting-related discrepancies
• Ensure timely communication, accurate recordkeeping, and adherence to all regulatory and company requirements
• Participate in weekend coverage rotations
• Perform other duties as assigned by manager

Requirements

• High School Graduate (Bachelor's Degree is preferred)
• Knowledge of Microsoft Suite programs
• Preferred 4-7 years of industry-related experience
• Strong customer service background
• Highly motivated and results-driven
• Outstanding communication and customer service skills
• Ability to work well under pressure and multitask
• Highly detail-oriented
• Ability to work well independently and in a team environment

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Company-paid life insurance, short-term disability, and long-term disability
• FSA, HSA, Difference Card
• Tuition reimbursement and referral bonus program
• Generous PTO offering and birthdays off
• Pet Insurance options
• Employee wellness incentives