Air Import Agent [Thursday - Monday 3:00PM -12:00AM]

Job Description

Scope of Position:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department.

Schedule:

• Thursday- Monday 3:00 PM - 12:00AM [5 days a week]

Responsibilities

• Ensure smooth and timely freight process flow
• Input accurate and timely data into operating system
• Track and trace Air Import shipments
• Manage department’s shipment exceptions, including shortages/overages/damages
• Work directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needs
• Ensure timely dispatching of cargo, to meet customer’s delivery requirements
• Bill clients and vendors in an accurate and timely manner
• Interact with customers with exceptional customer service
• Build and maintain strong relationships with vendors (airlines, trucking, terminals, and others)
• Respond timely to E-mail requests and phone calls
• Understand department process flow, while constantly looking for areas of improved efficiency
• Ensure customer’s standard operating procedures are being followed and updated in the DLSOP
• Understand and meet KPI standard, as per the company’s procedures
• Maintain a high level of training, meeting company standard of 52 hours training per year
• Promote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and pride

Culture

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

• Bachelor's Degree
• Understanding of air/ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong computer skills (Excel, Word, PowerPoint)
• Fluent in English

Additional Information

• Expeditors offers excellent benefits
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program