Air Import Agent

About Expeditors

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of more than 350 locations across six continents. We provide global supply chain management, offering customized solutions and integrated information systems. Our mission is to recruit, train, and retain the very best logistics and technical experts, promoting from within; more than 50 % of employees have been with Expeditors for five years or more.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department. Shift: Tuesday – Saturday.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Accurately enter data into our operating system.
• Track and trace Air Import files as required.
• Use Workflows on a daily basis.
• Ensure timely delivery of freight to customers for import shipments.
• Send documents promptly to customers or brokers for customs purposes.
• Accurately bill clients and service providers.
• Interact with customers to arrange international shipments, meeting service standards.
• Maintain strong relationships with suppliers (airlines, trucking companies, etc.).
• Meet compliance with internal policies, Operational Process Standards (OPS), and external regulations or customer requirements.
• Understand department process flow and identify efficiency improvements.
• Ensure customers' standard operating procedures are followed and updated.
• Meet KPI standards per company procedures.
• Handle overseas communications with timely email and request responses (internal and external).

Qualifications

• 6 months to 1 year related experience and/or training, or an equivalent combination of education and experience.
• Understanding of air documentation process (a plus).
• Effective interpersonal skills, including listening, clear and concise communication.
• Pro‑active with strong organizational abilities.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification (preferred).
• Fluent in English.

Reporting Structure

Reports to Air Import Lead Agent, Supervisor, and Manager.

Benefits

• Paid vacation, holidays, and sick time.
• Health plan (medical).
• Life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program bonus.