Air Import Agent

Key Responsibilities

• Execute import orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Build strong customer relationships by responding promptly to inquiries via phone, email, fax, and mail.
• Work with air and ground transportation partners to manage inbound shipments.
• Receive and track purchase orders (POs) from importers and overseas offices for pending air shipments.
• Retrieve shipment details, prepare and manage all documentation for cargo release, and perform accurate data entry for each shipment.
• Communicate with air carriers to ensure timely release of freight.
• Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing to customers and/or other offices.
• Set up and coordinate deliveries to customers, ensuring timely and efficient service.
• Handle and manage all customer contact at the file level regarding exceptions and escalations.
• Answer all customer inquiries in accordance with Customer Service Policy standards.
• Proactively increase customer satisfaction and business share through regular communication and service excellence.
• Assist the import agent team in completing tasks and projects as required.
• Assign work, set completion timelines, review work, and provide feedback to management on team performance.
• Perform additional duties and projects as directed.
• Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.
• Organize pickup and delivery for customers, ensuring adherence to cSOPs and internal SOPs.
• Provide freight documents and monitor inbound/outbound cold chain processes, acting as escalation point for the central monitoring team.
• Handle operational escalations and provide required information for LifeTrack SOP and PMR creation.
• Ensure all duties are performed in accordance with cSOPs and regulatory requirements.

Skills & Requirements

• Exceptional customer service skills with strong communication and problem-solving abilities.
• Detail-oriented with excellent organizational and follow-up skills.
• Proficient in MS Office products.
• Experienced in handling international freight forwarding shipments.
• Trained and certified for DHL ThermoNet shipments under GxP guidelines.

Pay

$23.36 - $31.14/hr. (Based on Experience)

Benefits

Compensation: Competitive base salary plus role dependent performance-based incentives.

• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.