Air Import Agent

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees ensure we transport shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services.

About the role

As an Air Import Agent, you will be the main point of contact for coordinating customer air export shipments, working with customs brokers, and shipping carriers.

Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Build customer relationships by responding to communications via email, fax, and mail.
• Work with air and ground transportation partners to handle shipments.
• Receive and track purchase orders (P.O.s) from exporters/overseas offices for pending air shipments.
• Retrieve shipment details, handle all documentation for cargo release, and perform data entry for each shipment.
• Answer all customer inquiries in accordance with Customer Service Policy standards.
• Increase customer satisfaction and business share through proactive and regular contact.
• Communicate with and ensure release of freight from air carriers.
• Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing.
• Set up and coordinate deliveries to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Additional projects as directed.

Requirements

• Exceptional customer service skills.
• Detail-oriented with strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• Logis Air / Cargo Wise systems knowledge is a plus.

Pay

$34.96 per hour in accordance with the CBA.

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.