Air and Ocean Export Agent

About the Company

Expeditors is a Fortune 500 company employing over 16,000 trained professionals across a worldwide network of more than 329 locations on six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution, and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

About the Role

The Agent ensures timely and accurate movement of freight and information while promoting exceptional customer service within the air and ocean exports area. This role exemplifies teamwork by supporting peers and complying with all regulations, procedures, and policies applicable to air and ocean exports products and the company overall.

Key Deliverables

• Proactively monitor key metrics to achieve expected results, including:
  • Customer Loyalty
  • Customer SOPs updated in a timely manner
  • Operational Complete (52 hours of training per year, 4.33 per month)
  • OPS/OPA and OSD follow-ups
  • Support billing accuracy through ETMS and timely Edoc updates
  • Track and trace all active shipments daily
• Service Provider Management (SPM):
  • Service provider monitoring
  • Usage of SPM tools and resources
• Data Quality:
  • Proper usage of EDI
  • Timely resolution of EDE (within 5 calendar days)
• District Excellence understanding and execution
• Security, Health, and Safety:
  • Adherence to Safety & Security Policies
  • Compliance with Transportation Security Administration (TSA) and Federal Maritime Commission (FMC) regulations
• Finance:
  • Compliance with company’s credit policy
  • Service Provider Payments (ACH & Check)
  • Revenue recognition
  • Adherence to DAP/DDP Policy (FDS) and Incoterms (Prepaid/Collect)

Responsibilities

• Exemplify and teach the company’s culture, mission, and goals
• Follow the 10 Critical Success Factors
• Contribute to a healthy cross-functional work environment and promote team spirit
• Complete 52 hours of training per year (4.33 per month) and required trainings
• Own self-development and execute personal development goals
• Understand Expeditors’ general procedures and quality expectations (District Excellence)
• Understand and improve air and ocean exports process flows per Operational Performance Standards (OPS)
• Ensure accurate and timely data entry into Expeditors’ systems (ETMS, EDOC, Exp.o customs, Exp.o GCI)
• Utilize air and ocean exports automated reports for OPS, OPA, shipment processing, and status tracking
• Provide the highest level of customer service, ensuring customer SOPs are updated and executed
• Develop professional relationships with customers, ensuring timely shipment updates and responses within one hour
• Proactively interact with customers and brokers to facilitate shipment processing
• Maintain strong relationships with internal and external suppliers (brokers, airlines, steamship lines, trucking companies)
• Support service provider management processes and procedures
• Collaborate with operations peers, pricing teams, and other Expeditors offices for operational excellence
• Escalate issues to supervisors, managers, or other departments (e.g., Accounting, Compliance) for timely resolution
• Comply with all applicable regulations, including trade compliance, TSA, FMC, in bonds, and export clearance
• Adhere to financial policies, ensuring timely and accurate billing and preventing monetary losses
• Report any unsafe conditions, incidents, or accidents to the Branch Health and Safety representative

Qualifications

• 6 months to 1 year of experience in a similar position, or equivalent combinations of education and experience
• Understanding of air and ocean export processes (preferred)
• Effective interpersonal skills, including listening, comprehension, and clear communication
• Problem-solving and solution-oriented mindset
• Proactive and self-motivated
• Strong organizational and time-management skills
• Good computer skills, including proficiency in Microsoft Office applications
• TSA certification (preferred)
• Hazardous materials certification (preferred)
• Proficient in English (written and verbal)