Export Operations Agent - Air & Ocean

Description The role of Export Operations Agent is client facing to provide the highest-level customer experience through the processing of air export shipments. This involves commercial cargo with some contractor cargo. The role will rate quotes, make decisions regarding vendors, invoice amount and profit margin. The role will create SOPs, provide day-to-day coordination, execution and tracking of shipments, which could be domestic and/or international. Essential Duties And Responsibilities Prioritize, schedule, and route shipments for transportation throughout the U.S.cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable Complete day-to-day coordination, execution, and tracking of shipmentsSchedule and arrange pickups and deliveriesBook space with carriers Negotiate rates with trucking companies, carriers, and cartage agentsCoordinate and complete documentation between clients, vendors, forwarders, and brokers Prepare shipments for turnover to tracking team membersPrepare quotations for ICAT clientsTrack and trace freight, as well as provide estimated times of arrival and verify piece countsGather proof of deliveries and enter them into the operating systemRequest and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policyKeep the information in the TMS (operating platform) updated and accurateIncluding tracking notes, service issues, and vendor issues Ensure that all industry and ICAT compliance requirements are metMake business decisions regarding the choice of vendor, customer invoice amount, and profit marginProvide innovative solutions to customer service issues/barriers.Create and assist in implementing standard operating procedures and/or automation; make suggestions for increased efficiencyDevelop and assist in implementing creative solutions to enable cost savings and improve marginsCollaborate with management and the team to establish plans for meeting short- & long-term goals Build and maintain strong relationships with customers and vendorsJoin sales calls with key accounts to cultivate relationships Work with vendors to negotiate rates and/or handle discrepancies, and service issues Subject Matter Expert for operations questions from various departmentsWork with management to actively participate in team meetings and provide ideas for continued team growth and developmentBe a leader through actions, communication, and mentoringMay be required to work after hours on call as determined by managementPerform other duties as assigned Requirements Qualifications & Skill Requirements Bachelor’s degree or equivalent experience2+ Years of transportation and/or freight forwarding experience specifically in air/ocean exportWorking knowledge of spot quotes, LTL, TL, and expedited ground servicesKnowledge of the NMFC and density ratingHands-on ability with rating and routing freightUnderstanding of major carriers, including those who serve Canada and MexicoProven track record of building relationships and gaining credibility with customers and vendorsFunctional knowledge of international regulations and compliance procedures in air/ocean freightExperience negotiating rates with trucking companies, carriers, and overseas partners, etc. Knowledge of international and domestic geography, including countries & major citiesIntermediate skills with Microsoft Office products Key Competencies Ability to plan and effectively set priorities for implementation Proven analytic and problem-solving skills in a time-sensitive, logistics environmentExcels at meeting deadlines and demonstrates superior time management skillsNatural ability to multi-task in a fast-paced work setting with a strong attention to detail Superior communication skills and an ability to motivate people with an emphasis on listening skillsAbility to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organizationDemonstrates ability to work in a client-centric setting Ability to be flexible as priorities shift Consistent in follow-up and follow-throughHighly motivated team player with an outgoing and positive work attitudeCredible with a high level of personal integrityAdaptive to ICAT’s core values Physical Demands And Work Environment Most work is performed indoors in an office setting Flexible approach to work, due to clients’ needs and project support requirementsRegularly use hands to type, handle, or feelRequired to use close, distance, color, and peripheral vision, depth perception and can focusMust have clear, easy to understand oral communication abilityAbility to sit for prolonged periods. May occasionally need to stoop, climb, or squat Supervisory Responsibilities: No Travel Requirement: No Salary Range: $58,990 - $69,400 Join Our Team! If you’re ready to take the next step in your career with a company that values your dedication and contributions, we encourage you to apply. Learn more about our available opportunities by visiting https://icatlogistics.com We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.