Air Export Agent

About the role

Air Export AOG Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. The position is part of Expeditors, a global logistics company headquartered in Seattle, Washington, with over 19,000 professionals in more than 350 locations worldwide.

Responsibilities

• Track and trace shipments.
• Prepare, handle, and process shipment documentation—including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into the operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co‑workers via high‑volume email, phone, instant message, and in‑person interactions.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service‑provider relationships (airlines, trucking companies, and others).
• Maintain compliance standards at all times—including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Seek opportunities for improved efficiency by understanding overall department process flow.
• Obtain required 52 hours of annual training (company provided).

Qualifications

• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely both verbally and in writing.
• Strong organizational and prioritization skills.
• Ability to work independently and in a team environment.
• Proficient computer skills: Outlook, Excel, Word, PowerPoint.
• Proven background of excellent attendance.

Benefits

• Paid vacation, holiday, and sick time.
• Health plan (medical).
• Life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program (including the required 52 hours of annual training).
• Growth opportunities within the company.
• Employee referral program.
• Bonus opportunities.