Air Export Agent

About the Role

Assist the Manager and Supervisor with all aspects of the Air Export Department, ensuring the proper and timely movement of freight while providing exceptional customer service. This role involves preparing various documents for international transportation, coordinating and negotiating rates with contracted vendors, and ensuring accurate and timely client and vendor billing. You will interact with customers to arrange international export shipments, meet compliance regulations, and support the team in maintaining operational efficiency and customer satisfaction.

Responsibilities

• Ensure smooth and timely freight process flow.
• Prepare documents for international transportation.
• Coordinate and negotiate rates with vendors (airlines, trucking companies, etc.) to procure space and services.
• Ensure accurate and timely data entry into the operating system.
• Interact with customers to arrange international export shipments, meeting customer service standards.
• Comply with internal policies (e.g., Operational Process Standards) and external government or customer regulations.
• Monitor and improve department process flow for efficiency.
• Follow customer standard operating procedures as per the DLSOP.
• Work with the team to meet KPI standards.
• Monitor shipment reports to ensure customer satisfaction.
• Support the supervisor with daily reviews of operational reports and event code updates.
• Audit files and ensure compliance with operating process standards.
• Build and maintain strong relationships with vendors and customers.
• Evaluate vendors at defined intervals and implement corrective action plans where needed.
• Proactively manage accounts payable within 30 days and ensure company credit procedures are followed.
• Resolve accounting issues and ensure accurate billing of vendors.
• Monitor accounts payable and intercompany accounting discrepancies.
• Assist in responding to requests for information and providing market-competitive pricing.
• Participate in the transition of new business or updates to existing business.
• Assist in retention calls and complete customer reviews.
• Identify, develop, and mentor team members, including allocating workloads during peak activity or staff absence.
• Ensure the team meets company training standards (52 hours per year per employee).
• Communicate department goals and expectations to ensure team accountability.
• Promote productivity tools and implement new system changes or enhancements.
• Suggest and drive system/process improvements.
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Requirements

• 2 years of industry-specific qualification (country-specific).
• Good market and product knowledge.
• Effective interpersonal skills, including listening, comprehension, and clear communication.
• Proactive with strong organizational skills.
• Proficiency in Excel and Word.
• Hazardous Materials certification (preferred).
• Fluent in English.

Benefits

• Paid Vacation, Holiday, and Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

Reporting Structure: Air Export Supervisor