Air Export Agent

Position Overview

OCEANAIR is seeking an Air Export Agent for their Pharmaceuticals division to manage international shipment coordination, documentation, and compliance.

Key Responsibilities

• Manage end-to-end export transactions, including booking, documentation, billing, and data processing in CargoWise our Transportation Management System (TMS).
• Ensure all shipments—including hazardous materials—are compliant with IATA, CFR, and IMDG regulations and obtain necessary consular and government agency releases.
• Prepare and review export documentation such as air waybills, bills of lading, AES filings, and commercial invoices with accuracy and timeliness.
• Communicate proactively with clients, carriers, and agents to coordinate pickups, resolve exceptions, and ensure smooth shipment delivery through final destination.
• Identify cost-effective solutions and provide shipment quotations while maintaining service excellence and compliance standards.
• Investigate and resolve client concerns promptly, promoting positive relationships and continuous process improvement.

Work Environment & Physical Requirements

• Office-based position with regular computer and telephone use.
• Involves strong attention to detail and highly organized.
• Involves sitting or standing for extended periods; occasional walking, bending, and reaching.
• Ability to lift, push, or pull up to 20 pounds.
• Occasional work during weekends and holidays depending on departmental rotation.