AI ServiceNow Lead/Architect

Key Responsibilities

• Design and implement ServiceNow HRSD solutions including: HR Case Management, Employee Service Center (ESC), HR Knowledge Management, Lifecycle Events, Document Management.
• Configure and customize HRSD applications, workflows, UI policies, client scripts, and business rules.
• Develop and maintain Flow Designer flows, catalog items, record producers, and approvals.
• Implement HR service portals and enhance user experience.
• Integrate ServiceNow HRSD with third-party systems (S4, SuccessFactors, SAP, AD, Payroll systems, etc.).
• Develop custom scripts using JavaScript, Glide API, and ServiceNow best practices.
• Manage data migration, transformation maps, and integrations via REST/SOAP APIs.
• Ensure data security and compliance with HR data privacy standards.
• Provide support, troubleshooting, and performance optimization.
• Participate in requirement gathering, solution design workshops, and documentation.
• Support upgrades, patches, and platform enhancements.

Required Skills & Qualifications

• 3–8 years of experience in ServiceNow development
• 2+ years of hands-on experience in ServiceNow HRSD module
• Strong knowledge of: HR Case Management, Lifecycle Events, Employee Center / Service Portal, Flow Designer, IntegrationHub
• Experience with: Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Data Policies, Catalog development
• Strong JavaScript and Glide API knowledge
• Experience in REST/SOAP integrations
• Knowledge of ITIL processes (preferred)
• Understanding of HR processes (Onboarding, Offboarding, Employee Relations, etc.)