Servicenow AI Architect

Requirements

• 15+ years in a customer-facing role as a Solution Architect, Technical/Process Consultant, Customer Success Manager, or related role
• 5+ years of experience managing executive business stakeholders in a customer organization (preferred)
• 2+ years of experience with the ServiceNow platform in a technical capacity: developer, solution architect, technical consultant, or related role
• Knowledge of ServiceNow platform topics such as Playbooks, Process Automation Designer, and Integration Hub (preferred)
• Knowledge of ServiceNow’s integration tools and capabilities (preferred)
• 2+ years of experience working with Legal or Contract Management processes or technology (preferred)
• Experience implementing ServiceNow Legal & Contract Operations products (strongly preferred)

Skills

• Fanatical about customer success and tenacious about advising, coaching, and mentoring customers on technology and procurement/supply chain disciplines
• Data-driven mindset
• Experience with value consulting or value realization
• Strong verbal and written communication skills
• Content development (e.g., webinars)