Lead Architect, ServiceNow

About the role

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer‑centric, value‑driven business practices and service delivery methodologies. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost‑effective solutions and services that enable our customers to rapidly adapt to dynamic environments. As a Lead Architect, ServiceNow, you will play a vital role at Nuvitek. You will be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low‑code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/seniors and will be mentoring juniors in your tenure with Nuvitek.

Responsibilities

• Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
• Maintain the stability and usability of the ServiceNow platform across production and non‑production environments.
• Performs application maintenance to include performance monitoring and error identification and remediation.
• Manage key stakeholders both internally and externally.
• Manages ServiceNow instance security: user/group access, administration, access control lists.
• Initiate health scans and tracks the remediation of findings.
• Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
• Use good coding practices, to ensure reliable, durable code.
• Understand customer critical business issues, requirements, and outcomes.
• Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies.
• Incorporate ServiceNow best practices and accelerators.
• Lead technical aspects of the ServiceNow implementation.
• Provide technical guidance during workshops and assist in the creation and refinement of stories.
• If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices.
• Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired business outcomes.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs.
• Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps).
• Understanding and having experience in driving process optimisation, efficiencies and productivity using automation.
• Act as a mentor to support less experienced colleagues.
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business.

Requirements

• Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering).
• Minimum of 8 years of prior relevant experience or Masters with 6 years of prior relevant experience in technical domain.
• Minimum of 3+ years’ experience in system administration in particular in a service desk environment.