AI Automation Specialist

What You'll Do

• Audit workflows across departments to identify high-impact AI and automation opportunities
• Design, build, and deploy AI agents that integrate into existing team workflows
• Set up, configure, and test AI tools (Copilot, Claude, Oracle AI Agents, n8n, Make, Power Automate)
• Write prompts, build AI workflows, and QA outputs before rolling tools out to end users
• Run AI pilot projects end-to-end: scoping, timelines, vendor coordination, testing, and results tracking
• Partner with department leads to define success metrics before building and validate results after
• Create training materials, run hands-on sessions, and support employees through adoption
• Document builds for maintainability and create a reusable playbook of templates and best practices
• Monitor AI agent performance, token usage, and flag governance or compliance issues
• Research new AI vendors, agent frameworks, and tools; coordinate demos and POCs
• Build "Before & After" showcases that quantify impact (e.g., "2 hours → 20 min")
• Cook up department-specific "AI Office Hours" and run hands-on training sessions to increase adoption

Required Qualifications

• 3-6 years in business analysis, operations, project management, or process improvement
• 1+ years hands-on experience building AI agents, automations, or workflows in a professional setting
• Familiarity with agent frameworks and automation platforms (n8n, Make, Zapier, LangChain, Power Automate, or similar)
• Strong process analysis and project management skills
• Data-literate: comfortable with spreadsheets, CRM exports, and basic data quality checks
• Excellent documentation and communication skills
• Cross-functional experience with Sales, Marketing, E-commerce, or Operations teams
• Self-starter comfortable with ambiguity
• Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)

Nice to Have

• Experience with prompt engineering or building custom AI agents
• Familiarity with Claude, GPT, Gemini, or Copilot APIs
• Background in change management, training development, or user adoption
• Understanding of AI concepts: LLMs, RAG, agentic AI, tokens, governance
• Experience extracting, cleaning, or reporting on data from ERP systems to support AI pilots or automation projects.
• Experience with data visualization tools (Tableau, Power BI, Looker) or platforms like Airtable and Notion
• Certifications in PM (PMP, Scrum), AI fundamentals, or Lean/Six Sigma
• Hands-on ERP experience (Oracle Fusion, SAP, NetSuite) and understanding of order-to-cash, procure-to-pay, or record-to-report processes
• Background in retail, wholesale, or consumer goods