Jobs · Customer Service · Connecticut

AI Adoption Specialist- 1-4 years' experience (Shelton,CT)

Sectra · Shelton, CT · 4 wk ago
HybridCustomer Service$75k–$95k/yrFull-time

What You Will Do

  • Lead AI deployment projects from kick-off through implementation, validation, go-live, and transition to operational support
  • Serve as the primary point of contact throughout the deployment, managing project activities, timelines, stakeholder communication, and customer expectations
  • Work closely with healthcare organizations to understand workflows, requirements, and adoption goals
  • Configure, test, troubleshoot, and validate AI integrations within customer imaging environments
  • Work directly with customer technical teams and AI vendors to deploy and optimize AI solutions
  • Investigate and resolve technical issues related to integrations, workflows, connectivity, performance, and application behavior
  • Develop and maintain scripts, deployment templates, configuration tools, and technical documentation that support repeatable and scalable implementations
  • Build strong customer relationships through responsiveness, professionalism, and technical competence
  • Contribute ideas that improve deployment processes, customer experiences, and operational efficiency
  • Travel as required, up to 25%

Who You Are

  • You have 1–4 years of experience in healthcare IT, systems engineering, software implementation, technical consulting, enterprise applications, or a related technical field
  • You enjoy working directly with customers and helping solve complex technical problems
  • You are naturally curious and excited about emerging technologies, including artificial intelligence
  • You have a strong technical aptitude and enjoy understanding how systems integrate, communicate, and troubleshoot within complex environments
  • You have experience reading, writing, or troubleshooting scripts using Python, PowerShell, or similar scripting languages
  • You are organized, proactive, and capable of managing multiple priorities
  • You communicate effectively with both technical and non-technical audiences
  • You enjoy working collaboratively and building relationships across teams
  • You are interested in healthcare technology and improving patient care through innovation

Nice to Have

  • Exposure to healthcare IT, medical imaging, PACS, RIS, or clinical workflows
  • Experience with software implementations, customer onboarding, or technical project work
  • Familiarity with DICOM, HL7, APIs, or healthcare integrations
  • Experience working with cloud-based applications or SaaS platforms
  • Additional language skills or experience working with global customers

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