AI Account Manager (Hike Intelligence)

The Opportunity

You own onboarding and adoption. Get new accounts live, train clean scanning technique, and drive the first orders so the account feels value fast.

You grow the account. Expand from inserts into more categories, attach Hike Intelligence, and add new locations and providers.

You drive order volume. Move accounts past their ramp—from early orders to consistent, scaled monthly volume.

You own renewals. Run the annual renewal and protect the base.

You are the voice of the customer. Feed product and operations the signal that makes the next account easier.

What Excites Us

We're looking for legends who can grow a base. Specifically:

• The strategic account owner. 2–4 years in account management, customer success, or expansion roles, ideally selling AI, software, or into healthcare, devices, or SaaS. You drive growth, not just satisfaction. Commercial, not just relational. You're comfortable carrying an expansion and retention number, spotting the upsell, and asking for it.
• Operator credibility. You can speak fluently about denials, reimbursement, and workflow, and become the trusted partner clinical executives and clinic owners call first.
• Organized and proactive. You manage a full book without letting an at-risk account or an expansion signal slip through the cracks.

What You'll Own

• A book of accounts.
• Net revenue retention and expansion across your portfolio.
• Adoption and order volume.
• The ramp from first order to scaled monthly usage.
• Renewals. Protecting and growing the base year over year.

What You'll Get

• Competitive compensation. Strong base ($120K–$180K) + a $20K–$40K annual performance bonus ($140K–$220K OTE).
• Meaningful equity. Real ownership in a high-growth startup backed by top VCs.
• Accelerated growth. We reward A-players. Top performers move fast into senior and leadership roles—and are rewarded significantly for it.
• Full benefits. Medical, dental, and vision coverage.
• $15K relocation bonus. If you're moving to San Francisco.
• The hub. Daily collaboration with Hike's founding team out of our SF Rincon Hill office.
• And yes—free custom insoles. Your feet will thank you.

Compensation Range

$150K - $200K