AGS Training Service DDP New Product (NPI) Instructor III - (E3)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT. If you want to push the boundaries of materials science and engineering to create next-generation technology, join us to deliver material innovation that changes the world.

About the role

This posting is for a Santa Clara (SCLA)-based New Product (NPI) instructor. This position is a combination technical instructor and technical expert role on existing and new products. The position is embedded in the business unit (BU) in SCLA to learn new PLC/NPI products (e.g., new chambers, mainframes, and tools), gain experience on startup and sustaining production tasks, and develop/deliver initial classroom and hands-on training. Once the tool transitions to volume production, the NPI instructor trains the volume instructor, who then assumes training ownership.

Due to the scheduling of PLC/NPI product development, the NPI instructor will often manage several new tools/chambers simultaneously, requiring project management, training/presentation experience, and technical expertise (mechanical, electrical, etc.) in semiconductor equipment. The role breakdown is approximately:

• 45% learning the new tool, gaining knowledge/experience (mechanical, electrical, software, process), and developing course materials
• 35% delivering training or coordinating structured factory OJT
• 20% other activities

Responsibilities

• Conduct semiconductor equipment training needs assessments by gathering information on work procedures, workflow, and functional knowledge from experts; maintain product technical knowledge to prepare and present defined product courses; disseminate new information to training and business unit staff.
• Communicate with product groups to obtain current product information for course updates; manage multiple projects of diverse scope and complexity; direct project team members.
• Represent AGS TS at divisional meetings, external conferences, and industry task force activities.
• Determine system utilization requirements through research and testing.
• Utilize Technical Publications and System Product Business Groups to maximize technical documentation efficiencies; occasionally develop customized training materials per customer needs; train others in standard course development processes/Instructional System Design (ISD); ensure correct revisions of product procedures and schematics; identify and correct procedural issues with the business unit.
• Lead NPI training development projects with minimal support; develop hardware training student guides by identifying and describing information needs, using desktop publishing tools (PowerPoint and Word), submitting initial versions for review, and revising/editing final copy.
• Maintain a safe and healthy training environment by adhering to organization standards and legal regulations; provide technical expertise and troubleshooting skills to assist with system repairs; ensure system functionality supports course objectives; verify all safety retrofits are installed on training systems.
• Present technical training in-house and at customer sites; conduct training classes in classroom and hands-on learning environments; manage classroom/lab activities to fulfill course objectives; present and practice safety procedures; may train during off-shifts and/or weekends as assigned; actively certify others and establish new certification requirements.
• Evaluate training effectiveness for specific job applications.
• Provide coaching and leadership to other instructors; mentor less senior instructors in class delivery, technical development, and certification; anticipate, prevent, and resolve customer satisfaction issues.
• Ensure equipment operation by completing preventive maintenance requirements; follow manufacturer’s instructions; troubleshoot malfunctions; call for repairs; maintain equipment inventories; evaluate new equipment and techniques.
• Maintain quality service by establishing and enforcing organization standards; demonstrate knowledge of AGS Training Services and AGS operations; inform customers of additional AGS TS courses/products; assist Marketing in building customer relationships and selling AGS TS products; analyze customer issues/needs to determine future training opportunities; deliver training solutions for customer needs.
• Maintain technical and instructional knowledge by attending educational workshops, reviewing publications, etc.
• Contribute to team effort by accomplishing related results as needed.
• Domestic and international travel required (up to 40%).

Requirements

• Tool-specific experience: DDP requires Producer GT or XP MF experience and DDP Chamber experience.
• Bachelor’s degree in engineering, education, or training plus 4 years of professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery (e.g., robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, high voltage/current systems, robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment.
• If no Bachelor’s degree, 6 years of professional semiconductor equipment experience is required.
• 2 years of formal or informal experience in education, performance-based training, or training/presentation delivery to external customers (required to attain FKA Instructional Developer certification within the first year).
• Preferred: Nationally recognized certification in “Instructional Design” or 2 years of formal/informal experience in curriculum development and/or instructional design.
• Excellent communication, presentation, problem-solving, teamwork, and interpersonal skills; resourceful, able to work and learn independently; highly self-motivated and dedicated professional.
• Strong presentation skills, written communication, training delivery, project/information management, self-development, technical presentation, self-confidence, and ability to deal with complexity.
• Proficiency in Microsoft Office.
• Equipment use: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers.
• Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting of analog/digital electronics.
• Knowledge of MS Windows applications and computer networking is a plus.
• Experience in videography and photography is a plus.

Pay

Salary range: $96,500.00 - $132,500.00. The salary offered will be based on factors including location, hire grade, job-related knowledge, skills, experience, and internal equity. In addition to a comprehensive benefits package, candidates may be eligible for participation in a bonus and stock award program, as applicable.

Schedule

Full-time. This role may require training during off-shifts and/or weekends as assigned. Travel is required (up to 40%, including domestic and international).

Benefits

Applied Materials is committed to the health and wellbeing of employees, offering programs and support that encourage personal and professional growth. Benefits include:

• Comprehensive health and wellness programs
• Support for work-life balance
• Opportunities for career development and learning
• Relocation assistance (if eligible)