AGS Training Services NEXX New Product (NPI) Instructor III - (E3)

About the role

This posting is for a Billerica, MA‑based New Product (NPI) instructor. The position combines technical instruction and technical expertise on existing and new products, embedded in the business unit to learn new PLC/NPI tools, gain experience on startup and sustaining production tasks, and develop/deliver initial classroom and hands‑on training. Once the tool moves to volume production, the NPI instructor trains the volume instructor who then takes over training ownership. Due to staggered product development, the instructor may work on several new tools/chambers simultaneously, requiring project management, training/presentation, and technical (mechanical, electrical, etc.) experience with semiconductor equipment.

Responsibilities

• Conduct training needs assessments by gathering work procedures, workflow, and functional knowledge from experts.
• Maintain product technical knowledge to prepare and present defined product courses; disseminate new information to training and business‑unit staff.
• Communicate with product groups for current product information; manage multiple projects of diverse scope and complexity; direct project team members.
• Represent AGS TS at divisional meetings, external conferences, and industry task‑force activities.
• Determine system utilization requirements by researching and testing systems.
• Utilize technical publications and system product business groups to maximize documentation efficiencies; occasionally develop customized training materials per customer needs.
• Train others in standard course development process/Instructional System Design (ISD); ensure correct revisions of product procedures and schematics; identify and correct procedural issues.
• Lead NPI training development projects with minimal support; develop hardware training student guides using PowerPoint and Word; submit for review, revise, and edit final copy.
• Maintain a safe and healthy training environment per organization standards and legal regulations; provide technical expertise and troubleshooting for system repairs; ensure system functionality supports course objectives; verify safety retrofits are installed.
• Present technical training in‑house and at customer sites; conduct classes with classroom and hands‑on learning; manage lab activities to meet course objectives; present and practice safety per procedure; may train off‑shift or weekends as assigned; actively certify others; establish new certification requirements; evaluate training effectiveness for specific job applications.
• Provide coaching and leadership to other instructors; mentor less senior instructors on class delivery, technical development, and certification; anticipate, prevent, and resolve customer satisfaction issues.
• Ensure equipment operation by completing preventive maintenance, following manufacturer instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
• Maintain quality service by