AGS Account Sales - Semiconductor Service Business

About the role

Serve as the primary account owner, representing Applied Materials to the customer and accurately conveying customer needs, priorities, and challenges back to the company. Identify customer needs at the tool, module, and fab levels, and develop complex, customer-specific service sales strategies that align with AGS business goals. Build strong, trusted partnerships with new and existing customers by understanding their operational issues, service requirements, and long-term technology objectives.

Responsibilities

• Build strong, trusted partnerships with new and existing customers by understanding their operational issues, service requirements, and long-term technology objectives.
• Maintain continuous engagement with customer stakeholders to drive value through Applied’s service offerings and secure long-term business relationships.
• Identify customer needs at the tool, module, and fab levels, and develop complex, customer-specific service sales strategies that align with AGS business goals.
• Present the full portfolio of Applied Global Services—including performance contracts, parts and labor offerings, productivity solutions, and FabVantage analytics—to articulate clear value propositions.
• Communicate AGS product and service roadmaps to customers, while ensuring internal Service Business Units understand customer technology roadmaps and challenges.
• Collaborate with the Field Organization to gain insight into tool performance, recurring issues, and fab-level constraints that influence service opportunities.
• Partner with Service Business Units, FabVantage, Business Development, and Marketing to shape technical solutions and commercial strategies tailored to each customer.
• Coordinate with Legal, Contract Management, the Global Contact Center, and other internal stakeholders to ensure successful creation, negotiation, and execution of service agreements.
• Prepare detailed pricing proposals for AGS offerings and negotiate terms to final price in alignment with company objectives and customer expectations.
• Manage the order-booking process, ensuring accurate documentation and timely submission of contracts and commercial agreements.
• Conduct follow-up on accounts receivable to ensure timely payments and maintain financial health of assigned accounts.
• Maintain comprehensive account coverage, including customer visit summaries, opportunity pipelines, and strategic account plans.
• Develop and execute customer-specific action plans, ensuring timely closure of opportunities and proactive management of risks.
• Regularly update internal systems with account information, forecast accuracy, and engagement activities to support organizational visibility and decision-making.

Requirements

• 5–20 years of experience in engineering and/or sales, related fields.
• Excellent communication skills, capable of interacting effectively across customer engineering, procurement, and executive teams.
• Demonstrated team player, with proven ability to collaborate across cross-functional groups including Field Service, Product Groups, Legal, and Business Development.
• Ability to analyze customer issues, develop solutions, and articulate clear business value.
• Strong negotiation skills and experience driving complex, multi-stakeholder commercial engagements to closure.