Aftermarket Sales Manager

Key Responsibilities

• Lead, mentor, and inspire the aftermarket sales team to consistently deliver exceptional customer experiences while meeting and exceeding sales targets.
• Drive revenue growth and profitability across all aftermarket products and service offerings.
• Ensure all customer communications are timely, accurate, and professional.
• Enhance team expertise in product selection, pricing strategies, and margin optimization.
• Promote consistent and effective use of CRM and ERP systems to manage leads, opportunities, quotations, and orders.
• Collaborate closely with cross-functional teams, including engineering, manufacturing, procurement, service, finance, and project management, to streamline operations and improve execution.
• Evaluate and refine departmental processes to boost efficiency, scalability, and overall performance.
• Prepare and present quotations for both standard and semi-custom products and services.
• Analyze customer requirements and recommend suitable technical solutions.
• Oversee the full order lifecycle, from entry to delivery, ensuring on-time fulfillment and clear, proactive communication.
• Address and resolve customer concerns, including complaints, returns, and order discrepancies.
• Generate regular reports on sales performance, forecasts, pipeline health, and market insights.
• Work in partnership with account executives to identify and capitalize on aftermarket opportunities linked to installed equipment.

Qualifications

• Minimum of 7 years of sales experience, ideally within a manufacturing or industrial setting.
• Demonstrated success in leading, managing, and developing sales or inside sales teams.
• Solid understanding of aftermarket business models, including spare parts, services, and refurbishment.
• Ability to read and interpret technical drawings, specifications, and related documentation.
• Strong communication skills with the ability to build and maintain relationships.
• Hightly organized with strong attention to detail and excellent follow-through.
• Capable of managing multiple priorities in a fast-paced environment.
• Customer-centric approach with a focus on quality and continuous improvement.
• Proficient in Microsoft Office and ERP systems.
• Familiarity with CRM platforms such as Salesforce is an advantage.