Aftermarket Quote Specialist

Principle Duties and Responsibilities

• Review requests for quotes (RFQs) and develop accurate quotations for customers, ensuring that all information is complete and meets company standards
• Quote follow-up to support order placement and development of accurate forecasts
• Manage daily business for customers including but not limited to:
• Respond to customer inquiries for updates on order fulfillment
• Provide updates on order delivery changes
• Acknowledge and resolve customer complaints
• Conduct regular business review meetings with assigned accounts
• Provide exceptional customer service and respond promptly to customer inquiries and concerns
• Build and maintain relationships with customers, suppliers, and internal stakeholders
• Review purchase orders and ensure pricing, quality certificates, and compliance requirements are consistent with quotes
• Support and/or manage the RMA (Return Materials Authorization) Process (customer repair and returns)
• Able to prioritize tasks and self-manage daily workload

Qualifications & Education Requirements

• Associate’s degree in business administration, management, technical degree, or equivalent experience
• Three years of inside sales and/or supporting customer account growth experience required, and preferably within the manufacturing industry
• High degree of written and verbal communication, ability to handle multiple assignments simultaneously
• Highly analytical skills to analyze the impact of decisions before execution; must be detail oriented and thorough in work habits with an ability to multi-task
• Self-motivated and results oriented. Takes initiative to expand knowledge for position utilizing all available sources
• Results-driven professional, skilled in analytical problem-solving and strategic decision-making
• Ability to understand and execute on complex processes
• Collaborate with internal departments to facilitate customer need fulfillment
• Strong MS Office skills including Word, Excel, and Outlook; advanced Excel preferred
• Basic understanding of diesel engines preferred
• Travel up to 10%, domestic (service centers and customer sites)

Additional Information

This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.

Equal Opportunity Employer/Veterans/Disabled