Aftermarket Specialist

Compensation

$25-$30 Per Hour.

Responsibilities

• Secure Preventative Maintenance contract renewals
• Identify upsell opportunities while maintaining and building relationships with existing Loma customers
• Manage and develop account relationships to drive new preventive maintenance contract sales
• Identify opportunities for repairs, upgrades, and/or other service offerings
• Prepare and process quotations
• Proactively contact existing and potential customers to sell/extend their service agreement
• Proactively generate, qualify, and pursue existing and new client leads to generate service revenue
• Use CRM tools to track all required KPIs (activities and opportunities) as well as manage the pipeline and provide activities report and sales forecast for management on a monthly basis
• Collaborate with various internal departments to address customer concerns effectively and pass on relevant leads
• Maintain a positive attitude towards customer relationships with emphasis on responsiveness and ownership of the customers’ requests
• Provide high-level customer support through diligent follow-up to maximize customer satisfaction and ensure customers’ lifetime commitment to our products
• Demonstrate technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products
• Engage in department-wide projects including improvements to efficiency and development of service sales strategy

Qualifications

• Technical competence in service products and applications
• Ability to build and maintain strong customer relationships
• Strong communication and interpersonal skills
• Proficiency in CRM tools
• Experience in selling and managing service contracts