Aftermarket Sales Specialist

Thales Defense & Security, Inc. (TDSI), headquartered in Clarksburg, MD, is a U.S. company serving domestic and international defense Air, Land, and Sea domains for 60+ years. With over 1,000 employees, TDSI and its four subsidiaries support U.S. Joint Services, special operations forces, and multi-national partners with communication, visualization, signal intelligence/electronic warfare, and sensor/sonar capabilities.

About the role

This role serves as a customer interface and will aid in post-delivery, aftermarket, and sustainment needs. The Aftermarket Sales Specialist ensures timely and accurate support across quoting, order management, and customer communications. The ideal candidate will collaborate closely with cross-functional teams and develop and maintain product knowledge.

Responsibilities

• Serve as an interface between the company and its customers for post-delivery, aftermarket, and sustainment-related inquiries
• Receive and respond to customer email and phone requests for information, pricing, lead times, and availability of ancillaries and spare parts
• Prepare detailed and compliant quotations to customer RFQs/RFPs, including pricing, terms, and lead times in coordination with Business Development, Contracts, Operations, and Supply Chain teams
• Track and manage each inquiry and quotation to ensure timely closure and follow-up
• Maintain strong working knowledge of company product offerings to support customer discussions
• Track and manage Defense Logistics Agency/DLA Internet Bid Board System (DIBBS) website for opportunities
• Support order management by tracking customer schedule requirements and communicating with Operations to facilitate on-time delivery
• Maintain CRM (Salesforce), quoting logs, and customer correspondence records in accordance with company processes and audit requirements
• Monitor customer feedback, recurring issues, and trends to identify new aftermarket opportunities
• Ensure all customer interactions and quotations comply with applicable export regulations (ITAR/EAR), security requirements, and internal policies
• Support customer meetings, program reviews, and audits as required

Requirements

• U.S. Citizenship required; applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information
• 2-4+ years aftermarket sales / customer support experience (defense/aerospace industry preferred)
• Associate’s degree or higher preferred
• Excellent communication skills with the ability to translate customer requirements clearly
• Customer-focused, detail-oriented, and strong follow-through and accountability
• Proficiency in quoting tools and ERP systems
• Ability to manage multiple concurrent inquiries with strong organizational discipline
• Ability to coordinate in a cross-functional team environment
• Proficiency in Microsoft Office Products

Benefits

• Competitive salary
• Yearly Incentive Compensation Plan
• Medical insurance for self and eligible family members
• Generous 401(k) program: up to 7% company contribution and 100% immediate vesting
• Tuition reimbursement
• Paid wellness, vacation, and holiday leave
• Paid maternity, paternity, and parental leave
• 9/80 Work Schedule (every other Friday off)
• Hybrid working environment

Pay

The annualized pay range for this role is $57,128–$72,997 USD, along with a target incentive compensation plan (ICP) of 5%. The pay range provided is a good-faith estimate representative of the experience level for the role described above.

Schedule

9/80 Work Schedule (every other Friday off)