Aftermarket Specialist

About Us

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service. At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.

Responsibilities

• Serve as the primary contact for customers seeking parts or services available from O’Brien Equipment.
• Maintain current product and services knowledge to field questions, provide recommendations, and offer solutions for customer needs.
• Participate in ongoing training to stay current on product knowledge and effectively use the latest software required for certain products.
• Generate quotes for products and services, ensuring timely customer communication and follow-up.
• Maintain customer contacts and sales efforts in a professional manner for recall accuracy and reference.
• Process orders, submit required project paperwork, and manage factory communications.
• Handle any shipped product defects or warranty issues.
• Track and maintain stocked parts inventory for the Nashville office.
• Perform general office housekeeping tasks as needed.
• Carry out position requirements with limited supervision.
• Perform other duties falling within the reasonable scope of the position as needed.

Benefits

• Employee ownership program extended to every team member.
• Medical, Dental, and Vision insurance, along with other benefit plans.
• Competitive 401(k) matching program.
• Paid time off, holidays, and parental leave.
• Employee referral program.
• Access to FCG University learning and training platform with over 80,000 courses.
• Career growth opportunities across a vast network of over 100 brands in North America.
• Custom training programs and mentorship.