Aftermarket Parts Specialist

About the role

We are seeking an experienced Aftermarket Parts Specialist to join our team. This position serves as the primary point of contact for HVAC trade clients, focusing on providing excellent customer service, product selection, and support. The role requires strong communication skills, the ability to manage inventory, and proficiency in computer software.

Responsibilities

• Serve customers via counter service and phone, identifying the correct parts, equipment, and solutions to fulfill their requirements.
• Receive and inspect shipments in our ERP system, maintaining accurate stock levels, and keeping a clean, organized warehouse.
• Pack and ship orders directly from the warehouse, ensuring timely and accurate deliveries.
• Aid in parts ordering and work order processing, collaborating closely with service technicians to facilitate repairs and maintenance needs.
• Build strong customer loyalty by offering knowledgeable product support and resolving parts inquiries efficiently.

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in the HVAC or wholesale parts industry strongly desired.
• Ability to lift objects over 25 lbs.
• Comfortable climbing ladders and operating a forklift.
• Valid driver’s license.
• Proficiency in computer software; familiarity with Excel, Epicor, and Adobe a plus.

Qualifications

• College degree or technical certificate in HVAC or a related industry preferred.

Skills

• Excellent customer service skills.
• Strong organizational and inventory management skills.
• Proficiency in computer software (Excel, Epicor, Adobe).
• Ability to lift and carry light objects.
• Knowledge of HVAC systems and parts.

Benefits

Competitive compensation based on your skills, qualifications, and experience. Comprehensive medical and dental coverage, retirement benefits, family building benefits, including paid maternity/paternity leave, 10 paid holidays, and Paid Time Off. Continued professional development opportunities and educational reimbursement. Additional perks such as fitness reimbursements and employee discount programs.

Pay

The expected salary range for this position is $24.30 - $27.60 per hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Centennial, CO location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods of time.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

How We Work

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. This is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.