Aftermarket Parts Sales Specialist

About the role

Pace is seeking a Sales Parts Specialist in their Fairfield, NJ offices. The position involves providing in-depth aftermarket parts sales support, serving as the focal point for customer inquiries, researching and providing correct part and price information, and promoting aftermarket machine parts/kits/upgrades.

Responsibilities

• Exceed company aftermarket part sales orders and revenue targets
• Understand customers' business requirements and serve as the focal point for customer inquiries regarding replacement parts
• Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary
• Provide post-sales follow-up if there are delays or any other concerns
• Increase parts sales volume through direct-sales efforts and managing various aspects of the sales cycle
• Build relationships and build customer confidence through positive customer contact
• Liaise between part sales and engineering to develop solutions for customer needs and specifications
• Coordinate with corporate marketing dept as necessary to develop effective Aftermarket parts and service marketing materials
• Coordinate and communicate with respective international brokers for shipments to ensure orders reach their destination
• Drive AM orders to respective owners for assembly and manufacture, following as needed to provide customers accurate deliveries
• Document and build reference material for AM group regarding process and knowledge base
• Create and manage customer feedback systems including surveys to give insight for pro-active sales
• Develop and promote relations across departments for congruity of work flow

Requirements

• Bachelor’s degree preferred or Two-year technical degree with equivalent experience
• Two years of industrial machinery parts sales experience in manufacturing environment preferred
• Ability to read and understand mechanical drawings and mechanical and electrical bill of materials as well as ability to grasp basic technical aspects of machinery
• Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment
• Excellent verbal and written communications skills
• Experience with Syteline or other ERP system beneficial
• Experience with Salesforce beneficial
• Analytical and problem-solving ability
• Able to work effectively to meet deadlines and multi-tasking abilities
• Strong Windows based knowledge – Microsoft products (Word, Excel, PowerPoint), & overall strong computer skills
• Strong planning & organization skills. Must be well organized, prepared and detail oriented

Benefits

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pay

The pay range for this position is $45,000 - $65,000 annually.

Schedule

This position offers a flexible schedule to accommodate the needs of both the employee and the company.