After-Hours Information Technology Support Engineer

About the job

Contract-to-Hire • $20–$30/hr Competitive Pay • Full-Time Remote (U.S. based only)

Raborn IT provides 24-hour coverage for our clients, and this role anchors the overnight side of that commitment. This is a regular full-time role with a standard 8-hour shift, just worked overnight, with other team members covering the surrounding hours and backing you up on escalations.

If you've spent 3+ years in an MSP or internal IT role and you're ready to build and standardize a real stack, keep reading.

Schedule

A standard 8-hour overnight shift within our after-hours coverage window (5:00pm to 7:00am CST); exact shift hours are set together at hire

This is a normal workday, just flipped: you'll resolve tickets as they come in and use quieter stretches for documentation, standardization, and project work

You are not on an island: other team members cover adjacent hours, and defined escalation paths back you up

Ideal for someone who wants daytime flexibility: side projects, school, family, or just not being chained to a 9-to-5

Where this goes

As we standardize our stack and our client base grows, there is a clear opportunity to move into regular daytime hours and full end-to-end system ownership. Strong performance on the evening rotation is the proving ground.

Tech you’ll use

• NinjaOne (RMM)
• SentinelOne (EDR)
• Microsoft 365 and Google Workspace
• macOS and Windows fleets
• 1Password Business SSO, MFA, and IAM across major identity providers
• DNS and email security tooling
• Public cloud (AWS, Azure, GCP) where clients run workloads
• AI tooling as part of the daily workflow, with Claude as our primary assistant

What you'll actually do

• Enforce Identity Governance
• Eliminate Credential Chaos
• Command the Endpoint
• Standardize the Stack
• Translate Technical Wins

Minimum Qualifications

• 3–5 years of professional experience in an MSP or Enterprise IT environment (Level 2 capacity)
• Availability: This is an overnight role. You must be able to reliably work a standard 8-hour shift within our 5:00pm to 7:00am CST coverage window, five days per week. Consistency and responsiveness during your shift are non-negotiable; our clients depend on it
• Cloud Productivity & Directory Administration: Deep familiarity with managing users, groups, security settings, and basic SSO in major SaaS platforms (e.g., Microsoft 365 or Google Workspace)
• RMM/MDM Proficiency: Hands-on experience deploying and managing agents (specifically NinjaOne, Kandji, or Atera) across a laptop fleet
• Identity & Access Security: Experience implementing MFA, hardening identity, and managing Enterprise Password Managers (1Password, Keeper, etc.)
• Working fluency with AI assistants (Claude, ChatGPT, Copilot, or similar) and a genuine interest in using them to do better work, faster
• Technical Troubleshooting: Strong ability to diagnose issues across macOS/Windows endpoints, SaaS apps, networks, and browsers
• Communication: Comfortable explaining technical changes to non-technical stakeholders in plain language

Nice to Have (Not Required)

• Compliance: Familiarity with SOC 2 or similar frameworks
• Advanced Identity: Experience with complex SSO integrations (SAML, OIDC) or context-aware access policies
• Automation: Experience with Zapier/Make or scripting (Google Apps Script, PowerShell, Bash, Python)
• Project-Based Workflow: Experience using project management tools (Asana, Jira, Monday, etc.) to execute engineering checklists autonomously, rather than relying on reactive ticketing queues or daily oversight

Not a Fit If

• You are not authorized to work in the U.S.
• You have less than 3 years of professional IT/sysadmin/MSP experience
• You are uncomfortable owning security-sensitive work and documenting what you do
• You prefer only narrow helpdesk ticket work instead of end-to-end system ownership
• You're looking for short-term freelance work

Contract-to-Hire Framework

This role begins with a 6-month contract period to ensure mutual fit. We strongly desire to make this transition to FTE with you!

Successful performance leads to conversion into a full-time role with growth opportunities. Compensation: $20–$30/hour (~8 hours per day) during the contract period, based on experience and scope. If converted to full-time, compensation transitions to salary + benefits and is determined based on performance and responsibilities.

Full-Time Employment Opportunity & Benefits (Available upon successful conversion after the contract period)

• Competitive pay, growth opportunities, and performance-based bonuses
• 17 days PTO + company-paid holidays
• Health Insurance: The firm pays 50% of the employee's monthly premium. All dependents added must be paid 100% by the employee
• Dental & Vision: Optional employee-paid plans available
• Vanguard 401(k) with Company Match
• Paid Maternity and Paternity Leave

Raborn IT is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.