After Hours Support Specialist

About the role

Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work.

You will work Friday nights from 5:00 PM EST - 8:30 AM EST, with occasional flexibility to cover other overnight or weekend shifts. This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the early morning hours between 5:00 AM EST - 8:00 AM EST.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

Responsibilities

In this role, you will warmly, promptly, and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills.

Requirements

• Live within commuting distance of Tribute's Framingham, MA, Baltimore, MD, or Chicago, IL office to attend occasional trainings and company events
• At least 1 year of administrative experience in health care, elder care, or human services
• A Bachelor's degree from an accredited college
• Prior experience in a remote working environment
• Strong problem-solving skills and the ability to multitask
• Unwavering, passionate commitment to the customer experience and service excellence
• Strong writing and verbal communication skills
• Proficiency with Microsoft Office
• Calm demeanor and patience
• Attention to detail and strong organizational skills

Benefits

• Strong, mission-driven culture
• Fun, collaborative, and supportive team that you will love working with
• Opportunities for growth
• Autonomy and flexibility
• Paid time off
• Ability to work from home / remote as desired
• Equipment provided